Freedom Mobile

You need to call Freedom Mobile to start the porting process. For details, please see our online porting guide, Porting 101, at port.numbershack.com

Freedom Mobile and/or their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier, as indicated on your Port Out Certificate.

Freedom Mobile must submit the port request with the exact porting credentials that are listed on your Port Out Certificate. Once approved, it’s the responsibility of Freedom Mobile and their underlying carrier to complete the porting request.

Your Port Out Certificate

Everything Freedom Mobile needs is on your Port Out Certificate. The current End Users Name, The Billing Contact Name, The Account Number, The Billing Telephone Number (BTN), and The Current Billing/Service Address.

Be sure to provide this information to Freedom Mobile and instruct them to use it to submit the port order. If our carrier receives a port order that contains different information or no information, it will be auto-rejected.

Tips for porting to Freedom Mobile

• Make sure Freedom Mobile knows this is a wireline port so they can choose port settings appropriately. All numbers purchased from Number Shack are classified as wireline or landline as opposed to wireless.
• Be sure that Freedom Mobile enters the Resellers name in the Reseller field on the porting form. If left blank, the port will be auto-rejected.
• Because this is a wireline to wireless port, the request cannot be completed on the same day as you might expect from a wireless-to-wireless port request. As such, be sure that Freedom Mobile requests for porting to complete on the next business day.

Some carriers are submitting the port request to our carrier with the name of the account holder as the person porting in the number (you). This results in an automatic rejection from our carrier before it comes to us for review. Please ensure that Freedom Mobile puts the 'current account owner/holder' as the name indicated on your Port Out Certificate.

Number Shack is here to help

If you run into issues porting your number(s) to Freedom Mobile, we are here to help in any way we can, including conducting a three-way call with you and them. For assistance, contact our Port Support Team at 416-651-HELP or open a support ticket at i-need-support.com

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The information in this guide was obtained on the link below. We suggest you review the link for the most up to date information from your carrier: https://www.freedommobile.ca/en-CA/support/Can-I-transfer-my-current-phone-number