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Knowledge Base
Number Purchase and Porting:
How does owning a phone number work?
Can you get back my old number?
Do I need an active phone service to buy a number today?
Are your numbers currently under contract?
Okay, I want to purchase a number from you. How do I port it?
Porting? What does that mean?
Do I get a SIM card or a plan?
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Carrier Specific Instructions (π€π©π¦π€π¬ πΊπ°πΆπ³ π€π’π³π³πͺπ¦π³π΄ πΈπ¦π£π΄πͺπ΅π¦ π§π°π³ π€πΆπ³π³π¦π―π΅ πͺπ―π§π°):
Having issues porting?
Rogers Wireless
Telus
Bell Mobility
Freedom Mobile
Fido
Lucky Mobile
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Tech/Port Support
I can't download my Port Out Certificate
I need help with my port!
My port was rejected!
My provider said you denied the port
I purchased a number, but my carrier refuses to port it. What do I do?
Porting away from Telnyx?
Having an issue with Freedom Mobile?
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Reserving a Number:
Yes, we offer number parking!
What if I do not port or park my number?
How do I update or cancel a subscription?
Refunds/Money Back Guarantee:
Can I return the phone number I purchased?
416 vs. 647 vs. 437:
5 Reasons Why You Need a 416 Phone Number!
Can I order a vanity 416 number?
905 vs. 289:
5 Reasons Why You Need a 905 Hamilton Phone Number!
Toll-free Numbers:
Can I order a toll-free number?
IVR, Auto Attendant and Voicemail Recordings:
Yes! We use Professional Voice Over, Allison Smith!
Selling your Current Number:
Can I sell or trade you my phone number?
Customer Service
How do I reach customer service?
How do I update or cancel a subscription?
Can I leave a review or feedback?
What if I have a complaint?
Is Number Shack Canadian?
Referrals, Rewards and Deals:
Do you offer a referral program?
Do you offer discounts?
Do you offer purchase rewards?
Texting/SMS Chat and Alerts
Can I send you a message via text/SMS?
Can I opt-out of text messages?
What key words can I use to opt-in?