Number Purchase and Porting:

• How does owning a phone number work?
• Can you get back my old number?
• Do I need an active phone service to buy a number today?
• Are your numbers currently under contract?
• Okay, I want to purchase a number from you. How do I port it?
• Porting? What does that mean?
• Do I get a SIM card or a plan?
• Show More →

Carrier Specific Instructions (𝘤𝘩𝘦𝘤𝘬 𝘺𝘰𝘶𝘳 𝘤𝘢𝘳𝘳𝘪𝘦𝘳𝘴 𝘸𝘦𝘣𝘴𝘪𝘵𝘦 𝘧𝘰𝘳 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘪𝘯𝘧𝘰):

• Having issues porting?
• Rogers Wireless
• Telus
• Bell Mobility
• Freedom Mobile
• Fido
• Lucky Mobile
• Show More →

Tech/Port Support

• I can't download my Port Out Certificate
• I need help with my port!
• My port was rejected!
• My provider said you denied the port
• I purchased a number, but my carrier refuses to port it. What do I do?
• Porting away from Telnyx?
• Having an issue with Freedom Mobile?
• Show More →

Reserving a Number:

• Yes, we offer number parking!
• What if I do not port or park my number?
• How do I update or cancel a subscription?

Refunds/Money Back Guarantee:

• Can I return the phone number I purchased?

416 vs. 647 vs. 437:

• 5 Reasons Why You Need a 416 Phone Number!
• Can I order a vanity 416 number?

905 vs. 289:

• 5 Reasons Why You Need a 905 Hamilton Phone Number!

Toll-free Numbers:

• Can I order a toll-free number?

IVR, Auto Attendant and Voicemail Recordings:

• Yes! We use Professional Voice Over, Allison Smith!

Selling your Current Number:

• Can I sell or trade you my phone number?

Customer Service

• How do I reach customer service?
• How do I update or cancel a subscription?
• Can I leave a review or feedback?
• What if I have a complaint?
• Is Number Shack Canadian?

Referrals, Rewards and Deals:

• Do you offer a referral program?
• Do you offer discounts?
• Do you offer purchase rewards?

Texting/SMS Chat and Alerts

• Can I send you a message via text/SMS?
• Can I opt-out of text messages?
• What key words can I use to opt-in?