I purchased a number, but my carrier refuses to port it. What do I do?
If your phone carrier tells you that the number can’t be Ported to them, please contact our Port Support Team for assistance. There are very few cases where a number cannot be ported.
Most major phone companies in Canada have Port-in-specialists otherwise known as a Porting Fallout Support Agent. Our Port Support Team will contact them for you, to assist with the port.
The Canadian Radio-television and Telecommunications Commission has some helpful information here: https://crtc.gc.ca/eng/phone/mobile/num.htm
Please read our porting guide "Porting 101", this is very helpful guide, especially if you are not familiar with porting. We explain what a port is, what you need to do to initiate the port, how it works, who to call, what information you will need to provide your carrier, timeliness for porting, how to respond to a port rejections and more. We have created this easy and interactive guide to ensure you understand your role, so your port is properly initiated, processed without delays or rejections, and is successful.
