If your port has completed but your phone is not operating with the new number, inbound and/or outbound, it may need to register with the network to obtain the new programming from your carrier. Turn your phone off and back on, if that does not work, perform a Hard Restart/Reboot of your phone. Here are instructions for Android and here are instructions for iPhone.

If that does not work, you can contact your carrier for technical assistance, or you can submit a support ticket to Number Shack who will verify with our carrier, if the port has been completed and the number released. If it has been fully completed and removed from our carrier, you will need to contact your phone provider for further assistance.