Do I get a SIM card or a plan?
No, there is no SIM card or plan. You are purchasing a new phone number to replace your current phone number.
Once you purchase your new phone number from Number Shack, we send a Port Out Certificate to you via email. Once you have that, you will call your current phone provider and let them know you have a number you want to port to them.
You will provide them the details on the certificate and they will start the porting process. When the port is completed, your new number will replace your current number. The plan/contract you have with your provider stays the same.
As long as you keep your service active with your provider you will always have the number you purchased from us. In the future if you switch providers, you can port the number to a new provider, landline carrier, cell company, voip provider, etc.
Please read our porting guide "Porting 101", this is very helpful guide, especially if you are not familiar with porting. We explain what a port is, what you need to do to initiate the port, how it works, who to call, what information you will need to provide your carrier, timeliness for porting, how to respond to a port rejections and more.
We have created this easy and interactive guide to ensure you understand your role, so your port is properly initiated, processed without delays or rejections, and is successful.
It will take 5-10 minutes to complete and will save you 5-10 hours of phone calls trying to correct your port, so please, take the time to read "Porting 101".
Ports do not happen the same day, most take 2-14 business days to complete and there can be porting delays beyond our control. Do not order promotional material or advertise your new number until you have ownership of it.
Do not cancel or make any changes to the account you are porting your new number to until after the number has ported successfully. Premature changes or cancellation of your current account may cause the porting process to abort.