IVR – or Interactive Voice Response – is the automated entity you hear when you call a company. It’s the first thing callers hear when they call your company, and it sets the tone and gives the caller an idea of what the company will be like to do business with.

We are please to partner with Allison Smith, The IVR Voice, she is a professional IVR Voice Over and Chances are, you’ve already heard Allison Smith.

  • If you’ve ever entered your pin number into your telephone banking account, you’ve probably heard the voice of Allison Smith guiding you through the call.
  • If you’ve participated in a telephone survey, most likely it was Allison’s voice that encouraged you to rate your satisfaction.
  • Ever signed onto a conference call, listened to the public airwaves, took an online training module, or received an automated phone reminder for an upcoming medical or dental appointment? That's her!

Allison's IVR prompts can currently be heard on platforms for Cisco, Vonage, Sprint, Verizon, Bell Canada, Hawaiian Telcom, FreesWITCH, and the fastest-growing telephony platform in the world: the Asterisk Open-Source PBX. The "Allison Voice" is the top- selling Text To Speech utility for Cepstral - one of the world's top Speech Utility Engines.

Some of Allison's Independent clients include:

  • Samsung, PetSmart, KitchenAid, NASA, 3M, State Farm, Royal Caribbean, Marriott Hotels, Halliburton and Toyota, among many others.
  • Allison has voiced product monograph information for Pfizer, Merck, and Eli Lilly's Pharmaceutical's Customer Information Lines, as well as automated patient follow-up calls.
  • She is currently voicing automated store location address system and store updates for all 900+ PetSmart Stores.
  • Allison was selected as the new VR voice for Rexall Drug Stores, voicing all internal, outward-facing, and store-finder prompts, as well as an extensive prescription drug outbound dialing reminder system.
  • Allison is also a much- sought after speaker on the issue of IV prompts and ways to improve them.

Internationally-recognized, Allison Smith is a professional voice talent specializing in voicing telephone systems.