Bell Mobility

From Number Shack: Before the agent submits the port request, ensure that they are entering it as a WIRELINE PORT REQUEST. On occasion, the agent will enter it as a Bell transfer of responsibility or a Bell to Bell transfer, which they charge you a $50 fee. You are Porting into Bell, there is no charge and it must be requested properly to avoid delays and extra fees added to your account by Bell for the incorrect request. If you have any questions, please contact our Port Support at 611.numbershack.com or call 416-651-HELP.

Check to see if your number is eligible for transfer.

You can transfer most existing phone numbers in urban and surrounding areas to your Bell account, including numbers from other mobile carriers and landline numbers. You cannot transfer the following:

  • Pager numbers,
  • Toll-free numbers,
  • Special * or # numbers

To check if your number is transferable:

  • Ask a sales representative at any Bell store
  • Call us at 1 800 667-0123
  • Remember: only active numbers can be transferred, so don't cancel your current service before you transfer it. We will take care of cancelling your service with your old service provider when the transfer is complete.

Select your new Bell mobile phone or smartphone, price plan and features.

Phones, smartphones, price plans and features are not transferable. When you choose to transfer your number to Bell, you also get to choose one of our leading-edge phones with cool features like Mobile TV, music, text messaging, email and more. You will also select a new plan along with useful add-on features that let you make the most of your new phone.

To bring your number to Bell, here's what you'll need to have on hand.

  • Your current phone, if transferring a mobile number, and/or your most recent monthly bill from your current service provider.
  • We will also need at least one of the following pieces of information about your current account:
  • Account number
  • Phone ESN (Electronic Serial Number) or ) IMEI (International Mobile Equipment Identity)
  • Account password or PIN

Contact us

Once you receive your new SIM or device, call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer.

Your new SIM or device will come with a temporary Bell phone number. Your transferred phone number will replace the temporary number once the process is complete.

During the transfer

While your number is being transferred, your previous service will continue to work, although there may be a short period of downtime while the actual transfer is taking place. We will contact you if there are any problems with your number transfer.

Remember

  • Check your voicemail and other services one last time before the number transfer as you will no longer have access to these services from your previous plan.
  • You are responsible for any fees or charges that apply once your service is cancelled with your current provider. These may include contractual obligations, outstanding balances, etc.
  • If any other services are connected to your phone number, such as the Internet and alarm systems, they may be impacted by transferring your number. Be sure to contact the company providing these services to ensure that there is no disruption in service as a result of the transfer.

 

From Number Shack: Before the agent submits the port request, ensure that they are entering it as a WIRELINE PORT REQUEST. On occasion, the agent will enter it as a Bell transfer of responsibility or a Bell to Bell transfer, which they charge you a $50 fee. You are Porting into Bell, there is no charge and it must be requested properly to avoid delays and extra fees added to your account by Bell for the incorrect request. If you have any questions, please contact our Port Support at 611.numbershack.com or call 416-651-HELP.

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The information in this guide was obtained on the link below. We suggest you review the link for the most up to date information from your carrier:

https://www.bell.ca/Mobility/Transfer_cell_phone_number_to_Bell